We’re hiring a Property Assistant in Salisbury

17 September 2018

We are looking for a Property Assistant to join our growing team. In your role as Property Assistant in Salisbury, you will be supporting the Scheme Property Team with the facilitation of purchasing of commercial properties for member-directed pension plans, working in accordance with team standards and controls ensuring that ongoing records are accurately maintained. The ongoing administration of properties includes, but is not limited to, monitoring and updating rent records, dealing with rent reviews, lease renewals, insurance renewals, development works of properties, sales, etc.

You will support the delivery of excellent customer service by administering and processing scheme property transactions in accordance with procedures, standards and controls.

 

Key Accountabilities

  • Complete a series of procedures and routines to ensure the accurate and timely transaction of client requests, customer letters, telephone calls, claims or applications in line with team SLA’s.
  • Ensure that records are updated and completed for all transactions so as to meet Company requirements and maintain the integrity of system data.
  • Resolve standard queries/non-complex issues by telephone or letter with reference to established frameworks and procedures in a professional and timely manner.
  • Liaising with other departments within the Company, requesting information and chasing progress, as well as external communication with a number of stakeholders including but not limited to solicitors, IFA’s, clients, banks, etc.

 

Experience Required

Delivering excellence is no easy task, particularly when you are transforming a business. So we’re looking for someone with the right experience and behaviours to join our team. The ‘DNA’ we look for starts with high proactivity and tenacity, the desire to deliver service excellence, attention to detail and a passion for both innovation and continuous improvement. As well as this, you will need to have:

  • Previous office experience within a customer facing administration environment is ideal but not essential.
  • Sound knowledge of Microsoft Office; Excel, Word, Outlook.
  • Strong organisational skills.
  • Excellent written and oral skills.
  • Strong organisational skills.
  • Good communication skills, with the ability to structure communication to meet the needs of the client.
  • Educated to A level standard or equivalent.
  • Minimum GCSE Maths and English grade C or equivalent.

 

Does this sound like the right opportunity for you?

You can download the full job description here.

To apply, please send a cover letter and copy of your CV to Vicky Cook at humanresources@embarkgroup.co.uk. If you have any questions, please do not hesitate to contact Vicky directly via email.